Patient, in-person help from a retired Army Colonel. I come to you, sit beside you, and work through it at your pace. No sales pitch. No talking down.
Whether you just got a new phone or you've been fighting the same password for months, bring it to the table.
Setup, texting, photos, video calls with the grandkids, and making the text bigger so you can read it.
Getting email working, organizing files, printing, and keeping the computer running smoothly.
Getting back into locked accounts and setting up a simple, safe way to keep track of passwords.
VA.gov, login.gov, patient portals, Medicare and Social Security sites, and the paperwork that lives on them.
How to spot fake calls, texts and emails, and what to do when something feels off. Plain talk, no scare tactics.
What tools like ChatGPT and Claude can actually do for you, and how to use them safely.
I spent nearly three decades in the Army, leading large teams, running federal investigations and planning complex operations. Through all of it, the job came down to two things: earning people's trust and explaining complicated things clearly.
That's what I bring to your kitchen table. I live here in San Antonio, I'm patient, and I'll show you how to do it yourself, so you're not stuck calling someone every time.
Send a quick message about what's giving you trouble. A daughter or son can reach out on a parent's behalf too.
We sit down together at home or at your senior community and work through it one piece at a time.
I walk you through it so you can do it again. Families get an update after every visit.
You're sharp and independent. You just want someone patient to show you the new stuff.
Live across town or across the country? I can be your parents' go-to tech help.
Help with VA.gov, benefits forms and the digital red tape, from someone who's been there.
Call or text, or send an email with what you need help with and the best time to reach you.